Client Services, Junior Associate

at Eurofins (view profile)
Location Madison, WI
Date Posted October 11, 2019
Category Biotechnology
Job Type Full-time
Address 3301 Kinsman Blvd


Position is full time, Monday-Friday, first shift, 8:00 AM - 5:00 PM with overtime as needed

Candidates currently living within a commutable distance of Madison, WI are encouraged to apply

Responsibilities include, but are not limited to, the following:

  • Communicates with CFS Commercial team and CFS Operations team to provide superior customer service to an assigned set of clients, not to exceed 50% of average Client Service Associate
  • Provides information for clients (e.g. Pricing, Capabilities, Status, Sample Submission)
  • Submits and coordinates client requests for re-testing, additional testing, OOS investigations, and changes that are needed
  • Performs data entry into NIMS, SFDC, CMS, and other databases, as appropriate
  • Coordinates conference calls with client and other areas of CFS as needed
  • Coordinates client visits as needed
  • Contributes to assigned process improvement projects and supports implementation when needed

The ideal candidate would possess:

  • 1-2 years of related experience (Food Science or Customer Service) preferred
  • Excellent customer service skills, attention to detail, and ability to be persistent while maintaining tact
  • Demonstrated ability to plan, multi-task and prioritize
  • Demonstrated teamwork, communication, and organizational skills
  • Experience in a scientific or logistics environment is a plus
  • Ability to work independently
  • Ability to work on multiple deadlines simultaneously
  • Ability to communicate appropriately and effectively with internal and external clients
  • Positive attitude and sense of urgency
  • Thick skinned and able to take and give difficult news
  • Able to accept responsibility for company errors

Basic minimum qualifications:

  • Bachelor’s degree in a scientific, business or related field (or equivalent work experience)
  • Flexibility to participate in meetings across various time zones outside core working hours
  • Occasionally working extended hours in order to adhere to client deliverable timelines
  • Demonstrated computer skills – requires excellent MS Office experience (specifically Excel, Word, Outlook)
  • Authorization to work in the United States indefinitely without restriction or sponsorship

Click here to learn more & apply today. 

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