International Sales Coordinator

at Lucigen Corporation (view profile)
Location Middleton, WI
Date Posted May 5, 2019
Category Biotechnology
Job Type Full-time
Address 2905 Parmenter St

Description

International Sales Coordinator

Lucigen, now a part of LGC, Biosearch Technologies, is looking for a driven International Sales Coordinator to join our Middleton team. The International Sales Coordinator provides administrative and management support to LGC, Biosearch Technologies' distribution network, both domestic and international, as well as support to international customers. This position requires excellent customer interaction with both internal and external customers.

The International Sales Coordinator will have responsibility to meet or exceed the individual objectives as follows:

Customer Focus

  • Provide support to internal and external customers as needed, spoken and in writing
  • Respond to distributors' inquiries regarding pricing, marketing tools, re-direct technical questions, or special projects such as logistics planning & preparations for distributor meetings
  • Work closely with internal departments (i.e. Operations, Shipping, Customer Service, etc.) to coordinate key initiatives in support of the customer and to achieve superior customer satisfaction
  • Organize and host client visits, or company events as required
  • Work with Global Distribution Director on customer-focused initiatives to improve the efficiency and effectiveness of the sales team

Communications Experience

  • Capture marketing and sales announcements, or corporate updates to develop monthly newsletter for distributors and distribute the newsletter in electronic format to entire distribution network
  • Prepare, edit, and post any other company announcements as necessary and organize information to improve and facilitate distributor access to information and tools as needed
  • Assist with product launch-related activities to ensure successful product launch through distribution channels and web portal partners

Organizational Skills

  • Organize and track information pertaining to distributor network, such as quarterly sales report, forecasts, marketing & sales annual plans; assist with the implementation and tracking of distributor report card assessment tool
  • Update price lists and distribute to channels accordingly
  • Assist with local or international trade/vendor shows, conferences, and events as needed
  • Assist supervisor with travel arrangements and other administrative duties as assigned

Minimum Qualifications

  • Bachelor's degree in business, marketing or equivalent
  • Minimum of 1-2 years of experience in sales, account management, or customer service role
  • Industry experience (life sciences, biotech) or experience working in a global organization preferred
  • Ability to work cooperatively in a team environment, prior exposure to supporting a team or group of people in an organization
  • Excellent written and verbal communication and interpersonal and listening skills; ability to effectively listen, acknowledge, and show calm when dealing with customers on all level issues/complaints
  • High-energy and positive "can-do" approach when dealing with internal and external customers; ability to communicate with all levels of management and company personnel
  • Qualified candidates must also demonstrate excellent organizational, problem solving and decision making skills
  • Ability to work autonomously and able to manage multiple projects simultaneously; ability to effectively work on many priorities at one time, which change frequently
  • Must be proficient in MS Office suite, especially Excel and PowerPoint; ability to work with computer equipment and various other software
  • Interest in the business of biotech and/or in the basics of selling
  • Aptitude to work in a complex and rapidly growing company
  • Results-oriented, ensuring targets are met on time and on budget
  • Must demonstrate good professional judgment and reliability
  • Must be highly accurate and detail-oriented

Interested candidates should submit their resume to hr@lucigen.com with Job #018360W in the subject line.

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