Laboratory Service Engineer I

at Exact Sciences
Location Madison, Wisconsin
Date Posted November 11, 2020
Category Bioscience
Job Type Full-time
Address 441 Charmany Drive


The Lab Service Engineer I is responsible for the commissioning and ongoing service for all clinical laboratory equipment and instrumentation. The primary service responsibilities include installation, calibration, maintenance, and repair of all clinical laboratory equipment. This includes both simple (e.g., orbital shakers) and complex (e.g., liquid handling robotics.) instrumentation The individual in this role will continuously work with other Lab Service Engineers (LSE) and the clinical laboratory team to ensure proper instrument function and to troubleshoot any system concerns.


The hours for this position are Wednesday - Saturday, 5:00pm - 4:00am.

Essential Duties and Responsibilities

  • Commission new clinical laboratory equipment (e.g., centrifuges, liquid handling robots, orbital shakers, etc.).
  • Coordinate and/or perform instrument installations and qualifications per service policies.
  • Maintain program for preventative maintenance (PM) and calibration of all laboratory equipment.
  • Perform troubleshooting activities and provide Level 1 service; coordinate with LSE II’s and vendors to address escalated service concerns.
  • Recommend and implement changes to ensure ongoing high-quality performance of laboratory equipment.
  • Perform all service activities in compliance with all relevant safety and regulatory bodies (e.g., OSHA, CAP, CLIA, etc.).
  • Maintain and continuously develop personal knowledge and expertise related to the service of complex clinical laboratory equipment.
  • Track all service activities utilizing systems developed in accordance with service policies and procedures.
  • Ensure all service documentation is complete, timely, and accurate following Good Documentation Practices (GDP).
  • Ability to employ gross and fine motor skills during the installation, servicing, and maintenance of laboratory equipment.
  • Excellent verbal and written English communication skills.
  • Adaptable, open to change, and able to work in ambiguous situations while responding to new information and unexpected circumstances.
  • Strong interpersonal and teamwork skills; including the ability to easily convey concepts and priorities, as well as an ability to solicit feedback and inputs.
  • Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
  • Support and comply with the company’s Quality Management System policies and procedures.
  • Regular and reliable attendance.
  • Ability to work designated schedule.
  • Ability to work nights and/or weekends.
  • Ability to work overtime as needed.
  • Ability to work on-call and shift changes may be required.
  • Standing/sitting for extended periods of time may be required.
  • Ability to lift up to 40 pounds for approximately 15% of a typical working day.
  • Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 60% of a typical working day.
  • Ability to grasp with both hands; pinch with thumb and forefinger; turn with hand/arm; reach above shoulder height.
  • Ability to comply with any applicable personal protective equipment requirements.
  • Ability and means to travel between Madison locations.
  • Ability to travel 5% of working time away from work location, may include overnight/weekend travel.


Minimum Qualifications

  • Associate degree in Engineering Technology, Molecular Biology, Electronics, or related field; or High School Degree/General Education Diploma and 2 years of relevant experience in lieu of Associates degree.
  • Basic computer skills to include Internet navigation, Email usage, and word processing.
  • Authorization to work in the United States without sponsorship.
  • Demonstrated ability to perform the Essential Duties of the position with or without accommodation.

Preferred Qualifications

  • Bachelor’s degree in Engineering Technology, Molecular Biology, Electronics, or related field.
  • Working knowledge of clinical laboratory service operations and activities.
  • 1+ year experience in the maintenance and repair of laboratory equipment.
  • Proficient in Microsoft Office to include Word, PowerPoint, and Excel.

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